DELIVERY POLICY

Shipping & Delivery
All of our orders are being shipped from our USA and UK warehouse and all product are  in stock. . We made as many happy customers as many orders we shipped. You simply have to join our big family.
We ship to most countries worldwide, for all domestic and international packages. While we strive to deliver goods in the time frame we specify, we cannot guarantee or accept liability for deliveries made outside of this time frame. As we rely on third-party shipping companies to facilitate our customer deliveries for us, we cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
All orders will take approximately 3-5 business days to process. Our shipping time is usually within 15-20  business days to the USA, and 25-30  business days to other countries. However, it may take up to 40 business days to arrive depending on your location and how long it takes to get through customs. Kindly note that the delivery time will vary during holidays or limited edition launches.
We are not liable for deliveries that are affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back end charges incurred.

Note 1: We are not responsible if a package is undeliverable because of missing, incomplete or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error in your shipping details, kindly e-mail us at support@eloonto.com as soon as possible.
Note 2 : Every country has a tax threshold: the amount where a person begins paying taxes on an imported item. Taxes and duties vary for every item in every country and it should be paid by the customer.

CHANGES ON ORDERS
Buyers are allowed to make changes to orders placed, within 24 hours of making their purchases and before the orders are fulfilled. Additional charges will be incurred by the buyers for any changes made to the orders after 24 hours of making their purchases.
Buyers are not allowed to cancel their purchases after the orders are placed.

RETURNS POLICY

You must request a return within 14 days of receiving your order.
Process for returning an item :
1. Make sure it meets the criteria for a valid return
2. Send us a message at support@eloonto.com indicating the intent to return the item. Please include the following in the email :
• Photo/video of the item depending on the item
• Tags and labels attached
We will respond you on a business day within 24 hours and assist you in processing the return of the purchased item.
If your return request is accepted, you should return back the item(s) within 7 days.
• Please ensure that if you are returning product(s), they should be in perfect condition, unused, unwashed and with their original packaging (if applicable)
• Buyer is responsible for return shipping cost
• Original shipping charges will not be refunded
As soon as we receive the item as-shipped condition, we will refund you the purchase price and inform you via email.

ACCEPTABLE RETURN REASONS
Your return can only be approved based on the following reasons: